Telesales

Job Centre Location Redruth
Other Locations Penryn
Company / Organisation Howdens
Salary negotiable
Job Type Full Time
Start Date ASAP
Contact Name Gaynor Perry
Job Reference
Posted 10/05/2018

Job Description

 

 

Role Summary & Purpose

 

 

Our Business Developers establish relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads.

 

They also provide administration support to the Depot, while working closely with the Sales Representatives arranging appointments and encouraging lead generation.

 

 

 

 

 

Key Accountabilities & Responsibilities

? To obtain key information to generate effective customer leads, with a focus on increasing future business

 

 

 

? Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face, while identifying opportunities to upsell

 

? To monitor new accounts with a welcome call/letters and sending of marketing materials

 

? To deal with enquiries from customers in a courteous, professional and knowledgeable way. Effectively communicating the full range of products and services offered by the company

 

? Increase the customer account base via the telephone and mailing Depot promotional literature for marketing opportunities

 

? Maintain accurate records of the customers contacted, so that progress can be measured and relationships developed

 

? To complete the following administrative duties such as; invoicing customers, stock reconciliation, filing and data entry

 

? To participate in effective account management and accurate reporting, with the use of the WEK/FTR reports

 

 

 

? To undertake the banking and compliance related tasks when necessary, following the procedures in the Depot policies and procedures manual

 

? To participate as an effective and willing team member to achieve individual and Depot targets

 

? To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations

 

This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role.

 

 

 

Key Performance Indicators

 

 

 

 

? Positive customer feedback and progress through 1-2-1 reviews

 

 

 

? Managing your lead bank to reach its full potential

 

? Targets met or exceeded

 

 

 

Key Challenges

 

 

 

 

? Build and maintain relationships with customers and fellow team members, while working towards your individual targets

 

 

 

? Confidently communicating to customers across all levels and creatively suggesting new ideas to promote the Depot

 

? Customer focused, including going the extra mile to solve problems that arise

 

? Engaging and listens to customers, which will involve taking notes and staying up to date on promotional/current priced products

 

? Prioritisation and staying organised particularly during busy periods, daily tasks and additional responsibilities.

 

 

 

About You:

 

 

 

 

? Highly organised and meticulous at record keeping

 

 

 

? Committed with an enthusiastic approach

 

? Must be self-motivated with a positive attitude

 

? Excellent customer service skills

 

? Uses own initiative and reliable

 

? Able to prioritise own workload

 

? Proven experience in telephone sales and exceeding targets

 

? Excellent planning and organising skills

 

 

 

Data Protection

 

 

All employees must not, without permission, disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal.

 

 

 

 

 

 

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