Security Quality Assurance Associate

Job Centre Location Heathrow Airport
Other Locations West London, Various Locations
Company / Organisation Amazon Web Services
Salary Competetive
Job Type Agency Work
Start Date ASAP
Contact Name Sabeen Javed
Job Reference
Posted 06/05/2018

Job Description

DESCRIPTION

Amazon Web Services is looking for motivated, customer obsessed individuals to support data center operations.
We’re looking for a detail-oriented candidate to join our team. We’ll need you to ensure that we continue delivering as reliably as ever to our customers, with all teams maintaining their performance and quality of service.
When working in data center operations your time will be devoted to Quality Assurance (QA). In this line of responsibility, you’ll proactively audit team efficiency. For example: how closely everyone in your data center is adhering to agreed processes, while highlighting any discrepancies. Additional duties will include: incident response, media handling requirements and escalations, support for ongoing maintenance and operational activities to support customer requirements, vendor contractual SLA compliance and risk assessment program implementation. Data Center operations are 24/7 and rotational shift work will be required, with minimal expected overtime.

BASIC QUALIFICATIONS

Qualified candidates will have a proven track record in working in a fast-paced environment, and have demonstrated the ability to proactively identifying problems, resolving issues, good judgment, and possess an aptitude for security operation support. Specific qualifications include:
· Associate degree and/or relevant work experience
· Basic understanding of auditing and quality control functions
· Demonstrated ability to interpret workflow processes and policies and make sound judgments based on those interpretations
· Strong professional verbal/written communication skills
- Ability to meet deadlines in a fast-paced work environment driven by software systems and processes

PREFERRED QUALIFICATIONS

· Strong track record of effective communications and customer service with both internal and external clients, customers and coworkers
· Aptitude to quickly learn new systems and software
· Experience in operating in a data center or operations environment, safety and security functions
· Experience with working in organizations providing critical systems or operational support.
· Proficiency with MS Office Suite and programs to include Word, Excel, Outlook

 

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