Customer Service / administrative position at our Malvern shop

Job Centre Location Malvern
Other Locations Malvern
Company / Organisation First Paige
Job Type Full Time
Start Date asap
Contact Name Jon Orton
Job Reference Vacancy
Posted 09/08/2017

Job Description

Main purpose and requirements:

 Primarily serving customers in the shop area and helping them obtain all of our   services at our Malvern office

 Using the copy/printing machines and computer for administration.

 Communicating well with colleagues here and at our Worcester office

 Good computer skills necessary and some experience in graphics would be an advantage but not essential.


 Main duties:

 To be responsible for the reception/shop area

 Using the telephone, taking messages, dealing with email, forwarding any quotes to colleagues at Malvern/Worcester

 Taking payment/deposits

 Keeping track of all jobs in the system, from inserting jobs in the book & job sheet, to overseeing proofs and proofing some jobs and after printed, to the job collection area. Ensuring jobs  have receipts and packed/checked in accordance to the order taken and following customers orders in their journey into completion.

 Communicating with customers from when a job arrives to informing them when it is completed.


Other duties:

 Responsible for keeping the shop area in a high & clean standard, and making customers feel welcome.

 Keeping professional and pride in your appearance (smart/casual please)

 Ordering stock on everything we sell in the shop, including stationery, customer orders  etc.

 Filing customer job details away

 Making sure that we have sufficient supplies in the shop eg.Own stationery, shop stationery, paper, toner for copy machines.  To ensure that copiers are working to a high standard and that they are serviced by engineers when needed.

 Using your own initiative, and generally mucking in with the rest of the staff in the day to day duties involved.

 Learning up and gaining a good knowledge on our price lists and services we offer.


First Paige Printers has been established since 1979. Search for website 'Firstpaige'

We are a friendly company where we try to give helpful advice in the everchanging world of print services.

We are looking for somebody who is mature in mind, can deal with pressure when needed, has a good memory, organised, enjoys dealing with the public, where you will often need a good sense of humour!,  enjoys keeping busy and who can work as part of a team and also on their own.

Hours: 9-4pm, 1 hour for lunch

31.25hrs on average, alternate Saturday mornings

£7.50 per hr


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